Size & Measurements

We provide you with the measurements of our models in the order description. If you have any other questions about the sice & measurements pleaes email us: contact@rene.zone

My order is damaged or wrong?

If an order arrives damaged or the delivered products aren’t the same as what you ordered, please let us know and contact contact@rene.zone. We will try to arrange a replacement. It is important to take a picture of the products you’re unsatisfied as a proof before contacting us.

Can I follow my order?

A shipping confirmation email with tracking number will be sent to you as soon as we dispatch your order. Use this link to follow your order.

Return Policy

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Our refund and returns policy lasts 30 days after having received your purchase. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

There are certain situations where only partial or no refunds are granted:

  • Clothing with obvious signs of use
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

HOW TO RETURN YOUR ITEM?

1 Email “contact@rene.zone” and await our return confirmation and shipping label

2 Place your order in the original box
3 Drop your parcel at your local post office.

———————-Please do not send your purchase before we send you a return confirmation. ——————–


Refund

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Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items

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Only regular priced items may be refunded. Sale items cannot be refunded.

Exchange

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Please notice that we can’t exchange your items to another size. Instead we will send you an discount coupon for your next purchase on www.rene.zone after we received your return and approved it. The amount of your discount coupon will be the cost of you original order and will be deducted from the total amount of your next purchase.

1 Email “contact@rene.zone” and await our return confirmation and shipping label
2 Place your order in the original box
3 Drop your parcel at your local post office.

Gift

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If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Shipping

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To return your product, you should mail contact@rene.zone and we will provide you with a shipping label.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

The return and financial responsibility are yours until it reaches RENE and is confirmed by a delivery confirmation.


More Questions?

Contact us at contact@rene.zone for questions related to refunds and returns.